One of the first major innovations that came out from the artificial intelligence (AI) era is chatbots. ChatGPT, being the most notable chatbot, have seen a significant surge in use in just two years.
We already know chatbots are capable in acting very much like human online agents. If you have tried interacting with a chatbot before, you’d notice that they can intelligently interact with customers, manage internal processes and deliver all kinds of other services.
So then, are you feeling afraid that AI chatbots may replace jobs? It certainly looks like they are on the verge of revolutionizing various sectors. (E.g. e-commerce, sales, copywriting, journalism, legal, healthcare, finance and more.)
It is therefore crucial for employees to gain a sound understanding on how AI chatbots operate. In this article, we will take a look at some of their advantages and limitations as well as understand if they really pose a risk in workplaces.
What Are AI Chatbots And What Can They Do?
AI chatbots are sophisticated programs designed to simulate human-like conversation through text or voice interactions. They leverage natural language processing (NLP), machine learning, and other AI technologies to understand and respond to user inputs in a meaningful way. What we have now is really a computer that is capable of thinking on its own.
Unlike traditional chatbots which rely on pre-defined scripts, AI-powered chatbots learn from the variety of data fed into its systems. This learning capability means its functions can extend beyond what they are programmed for.
Because chatbot is a learning machine, it can adapt to new scenarios and improve their performance. Similar to human beings, they can learn from new experiences and correct mistakes. They are able to achieve this level of performance because there is a vast volume of data fed into its systems. Every time you interact with a chatbot, they are learning from your inputs in real-time! This is the main reason why workers around the world perceive artificial intelligence as a threat to their jobs.
It is likely that many apps already have chatbots integrated into them. This includes different types of websites, social media platforms, as well as messaging applications. You may not realize it is actually a chatbot that you are interacting with because they are very good in simulating human conversations with customers.
It is predicted that mundane tasks that are typically performed by humans will soon be a thing of the past. Your next online booking or updating of details could very well be processed by a chatbot. You can even engage with a chatbot anytime because it can be online for you 24/7.
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