Invasion of AI Chatbots: How To Be Job Ready For Them

AI chatbots can provide round-the-clock service without needing any rest. Thus, there is a real threat of chatbots replacing employees who work in roles that only require superficial customer care. In fact, chatbots is an excellent technology that could greatly benefit business websites that are always “open for business”. In addition, they can also prove to be very resourceful in attending to questions that typically do not need real human interactions.

This will free up employees to take care of more important matters that cannot be handled by a chatbot. In contrast of being a threat, chatbots may open up new exciting job opportunities for employees who are ready to take on new challenges.

From an employer’s point of view, reducing the need for human agents can significantly lower operational costs for businesses. Many businesses are still struggling to recover from the troubles caused by the Covid 19 pandemic, thus reducing cost is still a primary concern.

If your employer is considering downsizing or replacing your job role to make way for a chatbot, why not try to use the opportunity to discuss about upskilling for a better job?

Chatbots are able to handle multiple conversations simultaneously, allowing a business to scale without the need to increase workers. In addition to that, chatbots are also able to converse in different languages as well as respond in a friendly and/or professional manner. You can program chatbots to respond with different types of emotions, depending on how the situation. This could also mean being bilingual and multilingual may no longer be a distinct advantage in the near future.

There are still many jobs that require a human touch. Bear in mind that the proliferation of online courses did not replace the plentiful of teaching jobs around. Major tech innovations such as Zoom and Slack also did not totally replace the need for actual face-to-face meetings.

Computers have always been very good at doing repetitive tasks that require precision. If you need speed, precision and efficiency in a task, then it is certain that humans will lose the race. After all, humans can get sick and we do get angry when put under too much pressure. Bosses may view these facts as detrimental to their business but humans will be humans.

There is still hope because human traits like empathy, sense of humor and negotiation are still within human mastery. ‘Soft Skills’ are in great demand in many jobs, so perhaps you should start thinking about improving yourself ‘softly’ to impress more employers. Anyway, you should not worry too much about technological advances because Windows certainly did not replace all office administrative jobs. Henceforth, it is not likely that AI chatbots alone will cause mass layoffs in the job market. Nonetheless, we should still expect many different types of jobs to evolve or disappear as AI gets more widely adopted.

Customer data is the “gold” of modern businesses and the machines can definitely do a much better job of gathering and analyzing data than a human. With the data in its systems, artificial intelligence can produce a personalized offer or service that customers may find very appealing.

Human beings with all its particular quirks and pettiness will always still need a human touch to get their needs satisfied. The employee who is able to tactfully fulfill customers’ needs will remain a valuable resource in the company.